Support

Need help with PoGo Alley? Email us at hanwong118@gmail.com and we'll get back to you.

Common questions

Manage or cancel a subscription

iPhone or iPad: open your App Store account settings → Subscriptions → PoGo Alley Pro.

Android: open the Google Play Store app, tap your profile picture, then Payments and subscriptions → Subscriptions → PoGo Alley Pro.

Web (pogoalley.com): web subscriptions are billed by Stripe. Sign in at pogoalley.com, tap your profile picture to open the account menu, and choose Manage subscription. That opens Stripe's billing portal, where you can change or cancel your plan. If you can't sign in, email hanwong118@gmail.com from the address you paid with and we'll cancel it for you.

You can change or cancel anytime. Uninstalling the app does not cancel a subscription. Deleting your account cancels a web subscription automatically, but it does not cancel an App Store or Google Play subscription: cancel that in the store.

Report or block a trainer

Open the trainer's profile or your conversation with them, tap the menu (top right), and choose Report or Block.

Delete your account

In the app, open the account menu and choose Delete account. You can also ask us to delete it by email, without the app. See Delete your account for how, and for what gets deleted and what is kept.

Trouble signing in

Make sure you're signing in the same way you signed up: Google, Apple, Discord, or email and password. If you use email and have forgotten your password, tap Forgot password? on the sign-in screen. If sign-in fails repeatedly, email hanwong118@gmail.com.

PoGo Alley is an independent companion app. It is not created by, affiliated with, endorsed by, or sponsored by Niantic, Nintendo, The Pokémon Company, or any of their subsidiaries. All trademarks are the property of their respective owners.