Support

Need help with PoGo Alley? Email us at hanwong118@gmail.com and we'll get back to you.

Common questions

Manage or cancel a subscription

Open the App Store account settings on your device → Subscriptions → PoGo Alley Pro. You can change or cancel there anytime.

Report or block a trainer

Open the trainer's profile or your conversation with them, tap the menu (top right), and choose Report or Block.

Delete your account

In the app, open the account menu and choose Delete account. This permanently removes your profile, inventory, wishlist and messages.

Trouble signing in

Make sure you're using the same Google or Apple account you signed up with. If sign-in fails repeatedly, email hanwong118@gmail.com.

PoGo Alley is an independent companion app. It is not created by, affiliated with, endorsed by, or sponsored by Niantic, Nintendo, The Pokémon Company, or any of their subsidiaries. All trademarks are the property of their respective owners.